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Steven Ballard

Owner of PJ’s Coffee of New Orleans gives tools to inspire confidence in your team

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As a walk-on freshman wide receiver at Tulane University, Steven Ballard was shorter, lighter, and slower than every other receiver on the team. But he was determined to make the Green Wave and worked so hard on the practice squad that when he got a chance to play a single down at a first-team practice, he made a great catch and set himself on course for a scholarship, a place on the travel squad, and a 1,000+ yard receiving career.

Steven went into business with his brothers, Paul and Scott, opening a restaurant and a couple of coffee houses. Under the banner Ballard Brands, the brothers went on to form a company that today owns, operates, and manages more than 150 restaurants and food and beverage “concepts” in 28 states and 3 countries, including the acclaimed PJ’s Coffee of New Orleans and Smoothie King franchises.

Recently, Ballard had the chance to catch up with one of his coaches at Tulane and thank him for the many lessons learned. Coach Nunez countered with a thank you of his own. “You know, Steve, in my office I have photographs of three people hanging on my wall: (first-round NFL Draft pick) Chad Pennington, (first-ballot NFL Hall of Famer) Randy Moss, and you,” Nunez said. “Pennington was the smartest player I ever coached. Moss was the best athlete. And you were the hardest working. You are the reason a guy like me devotes his life to coaching.”

Enjoy this conversation with the hardest working man in hospitality, Steven Ballard.


You will learn:

  •  4:30   How to turn disappointment into fuel.
  •  6:30   How to congratulate your team in a meaningful way.
  •  9:30   How to navigate leadership trasitions from the top down.
  • 23:30  How to hire people that bring something new to the table.
  • 28.00  How to empower your teammates to be problem-solvers.


You will learn:

  •  6:00   How easy it is to cut corners in practice and why you’ll suffer as a result.
  •  8:00   How to emphasize the power or “we” on your team.
  • 11:00  How living and working in Japan in the aftermath of the Fukushima disaster taught Lane that caring was the universal language of respected leaders.
  • 15:00  The level of employee interaction required to achieve success.
  • 18:30  The difference between being accountable and responsible.
  • 27:00  How to identify a meaningful friend or mentor.

Resources:


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13-Time New York Times Best-Selling Author & Leadership Coach

As a Hall of Fame keynote speaker, longtime Associate Editor for Sports Illustrated, and 12-time New York Times Best-Selling author, Don Yaeger is one of America’s most provocative thought leaders. From walking into Afghanistan with the Mujahadeen to living with football legend Walter Payton, Don has spent three decades embedded with the world’s greatest "Greats." Now a sought-after executive coach and host of the Corporate Competitor Podcast, he translates the lessons of sports and business legends into actionable strategies for building a culture of greatness.
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Simon Sinek

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"Don is one of the best storytellers I’ve ever met. I’ve known him for a long time and every time we talk I walk away wiser and more inspired. He is the best in the business at teaching you a skill – storytelling – that will last you a lifetime.”

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Global Vice Chair of Public Policy for Ernst & Young

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We speak the same language. I am inspired by the stories you tell, the people you have met, and the things you’ve done. Those of us that are competitors like to follow others that have been down that journey, so it is always fun talking to you!”

Bill George

Longtime Medtronic CEO, Harvard Professor

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Greg Brenneman

Home Depot Board Director

“Don, you have mastered the skill of interviewing and asking great questions. That is a great skill all leaders need in order to understand their team members’ thought processes.”

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